Refund and Returns Policy

At DAEL Apparel, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help you exchange or return your item smoothly.

Eligibility for Returns & Exchanges

Timeframe: Items can be returned or exchanged within 7 days of delivery.

Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.

Proof of Purchase: Please retain your invoice or order number for verification.

Non-Returnable Items

Items marked as Final Sale or purchased during special clearance promotions.

Used, washed, damaged, or altered items.

How to Request a Return or Exchange

Contact Us: Reach out to our customer support team via WhatsApp or Call at 0342-4115056 or email us at daelapparel@gmail.com.

Provide Details: Share your Order Number, reason for return/exchange, and clear photos if the item is damaged or defective.

Dispatch Parcel: Send the item back via any trackable local courier to our returns address provided by our team.

Refund Policy

Processing Time: Once your returned package is received and inspected, your refund will be processed within 3 to 5 business days.

Payment Methods:

Refunds are issued via JazzCash, EasyPaisa, or Direct Bank Transfer.

Shipping Fees: Original shipping charges are non-refundable unless the return is due to a damaged or incorrect item sent by us.

Damaged or Incorrect Items

If you receive a damaged or wrong product, notify us within 24 hours of delivery. We will arrange a replacement free of any additional delivery charges.